Help and frequently asked questions
Find answers about profiles, shifts, travel, pay and planning cover.
For workers
Where do I start?
Create a Worker account, verify your email and fill in the profile. You can browse public listings before signing in.
Can I choose how far I travel?
Yes. Use the location filter when searching and set a travel radius in your profile.
Where can I see pay?
The listing shows its advertised pay. Open the job detail for the hourly rate and any holiday-pay note.
What if I have no previous experience?
Say so in onboarding. Read each role’s requirements and apply your transferable skills where they are relevant.
Why is Book shift unavailable?
The role may require approval, confirmed capacity or a worker account. The listing explains the reason beside the action.
Do I need to upload a CV?
No. The profile wizard lets you skip the optional CV and finish the other steps.
For businesses
Which account do I need?
Use the Business option at sign-up so your account opens the business onboarding area.
How do I describe a shift?
Start with the main task, date, site, pay and arrival contact. Add any essential skills or equipment.
Can I estimate a shift budget?
The For Business estimator multiplies headcount, hours and hourly pay. Review other costs separately.
How do I plan cover for several sites?
Prepare a separate brief for each site. Include the actual address, staff entrance and meeting point.
What should a worker know before arrival?
Tell them where to go, what to wear, who to ask for and whether any identification is needed.
How should I handle changes?
Update the brief and tell affected workers as early as possible. Include what changed and who can answer questions.